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    CONNECTIONS / Freshsales / Freshsales to TikTok Offline eAPI

    Your Freshsales deals and lifecycle stages, wired to TikTok's Offline Events API.

    Signals reads your Freshsales deals and lifecycle stages through scoped OAuth access to Freshsales, reading only your Freshsales deals and lifecycle stages, then sends register and phone sales so offline joins TikTok's web optimization so TikTok sees offline conversions without an export.

    Talk to our team Explore the setup

    freshsales -> tiktok-offline-eapi :: live

    1. ● freshsales → tiktok.eapi :: live
    2. > read closed_deals rows=44,243
    3. hash sha256(email,phone) consent=filtered
    4. route tiktok deliver
    5. ✓ delivered · 38,049 matched

    WHAT THIS ENABLES

    Freshsales to TikTok Offline Events API

    TikTok Offline Events API for Freshsales: Signals sends register and phone sales so offline joins TikTok's web optimization straight from your Freshsales deals and lifecycle stages, hashed and consent-screened as records change.

    • Signals sends register and phone sales so offline joins TikTok's web optimization, reading your Freshsales deals and lifecycle stages as records change.
    • A unified web-and-offline conversion view, with no export step out of your Freshsales deals and lifecycle stages.
    WHAT FLOWS WHERE

    The click, the conversion, and the credit.

    The conversion happens off TikTok, away from any pixel. Here is how Freshsales closes the loop.

    TikTok credits the campaign that sourced the conversion conversion happens off-platform Ad click on TikTok CRM record sync recorded in Freshsales S Signals hash · dedupe Offline Events API delivered · credited
    WHO THIS IS FOR

    Built for the teams that own the number.

    Brands whose TikTok conversions finish at a till, not a checkout, working out of Freshsales deals, contacts, and lifecycle stages.

    Sales teams running Freshsales who need counter sales deduped against any TikTok web event for the same buyer out of Freshsales deals and lifecycle stages.

    HOW DATAHASH SETS IT UP

    From kickoff to verified events.

    1. Connect

      Scoped OAuth access to Freshsales, reading only your Freshsales deals and lifecycle stages, mapped to TikTok's Offline Events API and tuned for web-to-offline deduplication.

    2. Map

      Columns from your Freshsales deals and lifecycle stages align to TikTok's Offline Events API in the visual mapper, hashed as the sync runs and checked for web-to-offline deduplication.

    3. Deliver

      As records change, Signals reads your Freshsales deals and lifecycle stages and sends register and phone sales so offline joins TikTok's web optimization, sends only the records that changed, with web-to-offline deduplication watched in the debugger.

    WHAT YOU GET

    What changes when the CSV goes away.

    Capability Manual CSV upload Datahash
    Reporting Offline sales sit in a separate export, reconciled by hand. Revenue counted in the same Offline eAPI reporting as web conversions.
    Deduplication A re-uploaded file risks counting the same conversion twice. Deduped delivery, so a resent record never counts as a second conversion.
    Match visibility Match quality is a guess until the numbers look off. Match rate reported per upload, tied to the source event set that produced it.
    Effort and latency An analyst exports and uploads on a manual cadence. Server-side and automatic the moment Freshsales records the event.
    ON THE WIRE

    What Offline eAPI actually receives.

    signals :: freshsales.tiktok-offline-eapi :: wire

    1. ● signals :: event payload
    2. > POST /event/track source=freshsales.closed_deals
    3. event "CompletePayment" · event_time 1784630112
    4. user.email sha256 "c02fa8…" · user.phone sha256 "6b91dd…"
    5. properties.value 38164 · properties.currency AED
    6. ✓ accepted · dedupe=event_id
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    FAQ

    Asked on almost every call.

    How often does the Freshsales TikTok Offline eAPI sync run?

    The pace follows your Freshsales deals and lifecycle stages: Signals sends changes from Freshsales to TikTok as records change. Because it sends only the records that changed, counter sales deduped against any TikTok web event for the same buyer stays current while sales teams running Freshsales keep web-to-offline deduplication in view. Delivery needs no export and no manual upload.

    What match rate should a Freshsales-sourced TikTok Offline eAPI batch expect?

    In Freshsales, match rate tracks the email and phone quality your Freshsales deals and lifecycle stages carry. Clean identifiers land for TikTok; blank ones never will. The first Offline Events API report shows sales teams running Freshsales where web-to-offline deduplication needs work, a data-quality task handled in Freshsales.

    NEXT STEP

    Freshsales to TikTok Offline eAPI, in production this week.

    Talk to our team All Freshsales use cases