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    CONNECTIONS / Salesforce Commerce Cloud / Commerce Cloud to OpenAI Web CAPI

    Your Commerce Cloud orders, wired to OpenAI's web Conversions API.

    Connect Commerce Cloud and point Signals at your Commerce Cloud orders; it stages checkout events so they deliver the moment OpenAI's ad API opens as orders complete, hashed and consent-checked for OpenAI.

    Talk to our team Explore the setup

    sfcc -> openai-web-capi :: live

    1. ● commerce cloud → openai.capi :: live
    2. > read web_orders rows=9,992
    3. hash sha256(email,phone) consent=filtered
    4. route openai deliver
    5. ✓ delivered · 8,094 matched

    WHAT THIS ENABLES

    Commerce Cloud to OpenAI Conversions API

    Commerce Cloud to OpenAI Conversions API: Signals reads your Commerce Cloud orders and stages checkout events so they deliver the moment OpenAI's ad API opens, hashed and consent-checked as orders complete.

    • On-site purchase and checkout events from your Commerce Cloud orders activated for OpenAI, as Signals stages checkout events so they deliver the moment OpenAI's ad API opens.
    • A web-conversion feed mapped and ready before OpenAI's surface launches, drawn from your Commerce Cloud orders by enterprise retailers on Salesforce Commerce Cloud.

    WHAT FLOWS WHERE

    Salesforce Commerce Cloud to OpenAI Web CAPI, mapped.

    Signals reads the on-site purchase and checkout events from your Commerce Cloud orders; Signals hashes and consent-screens each record before OpenAI's Conversions API accepts the web conversions for OpenAI's web measurement rollout.

    Signals reads the on-site purchase and checkout events from your Commerce Cloud orders; Signals hashes and consent-screens each record before OpenAI's Conversions API accepts the web conversions for OpenAI's web measurement rollout.

    WHO THIS IS FOR

    Built for the teams that own the number.

    Early advertisers preparing for OpenAI ad inventory, with the records already in Salesforce Commerce Cloud orders and customer profiles.

    Enterprise retailers on Salesforce Commerce Cloud activating OpenAI's web Conversions API straight from Commerce Cloud orders.

    HOW DATAHASH SETS IT UP

    From kickoff to verified events.

    1. Connect

      Scoped API access to Commerce Cloud, reading only your Commerce Cloud orders to feed OpenAI's Conversions API, sized for OpenAI's web measurement rollout.

    2. Map

      Signals reads your Commerce Cloud orders, and its columns map to OpenAI's Conversions API in the visual mapper, hashed and checked for OpenAI's web measurement rollout.

    3. Deliver

      On each run, Signals pulls your Commerce Cloud orders, stages checkout events so they deliver the moment OpenAI's ad API opens, and sends only the orders that changed, with OpenAI's web measurement rollout in the debugger.

    WHAT YOU GET

    What ships with this use case.

    A web-conversion feed mapped and ready before OpenAI's surface launches on every run, as Signals reads your Commerce Cloud orders and sends only the orders that changed.

    A web feed staged for OpenAI ahead of launch from your Commerce Cloud orders, with API call volume steady because Signals sends only the orders that changed.

    A per-run match report from OpenAI's Conversions API on OpenAI's web measurement rollout, straight out of your Commerce Cloud orders.

    ON THE WIRE

    What OpenAI Web CAPI actually receives.

    signals :: sfcc.openai-web-capi :: wire

    1. ● signals :: event payload
    2. > POST /events source=sfcc.web_orders status=staged
    3. event_time 1784030130 · row_status "pending_ga"
    4. em sha256 "1a6fd2…" · value 4434.00 · currency GBP
    5. ✓ mapped · delivery staged
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    FAQ

    Asked on almost every call.

    How often does the Commerce Cloud OpenAI Web CAPI sync run?

    The pace follows your Commerce Cloud orders: Signals sends changes from Commerce Cloud to OpenAI as orders complete. Because it sends only the orders that changed, a web-conversion feed mapped and ready before OpenAI's surface launches stays current while enterprise retailers on Salesforce Commerce Cloud keep OpenAI's web measurement rollout in view. Delivery needs no export and no manual upload.

    What match rate should a Commerce Cloud-sourced OpenAI Web CAPI batch expect?

    Coverage of hashed identifiers across your Commerce Cloud orders decides it, and enterprise retailers on Salesforce Commerce Cloud own that inside Commerce Cloud. A live email or phone matches into OpenAI; neither, and it will not. First-run feedback flags OpenAI's web measurement rollout, which enterprise retailers on Salesforce Commerce Cloud then raise inside your Commerce Cloud orders.

    NEXT STEP

    Commerce Cloud to OpenAI Web CAPI, in production this week.

    Talk to our team All Salesforce Commerce Cloud use cases