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    CONNECTIONS / BigCommerce / BigCommerce to TikTok Offline eAPI

    Your BigCommerce orders, wired to TikTok's Offline Events API.

    Connect BigCommerce and point Signals at your BigCommerce orders; it sends register and phone sales so offline joins TikTok's web optimization as orders complete, hashed and consent-checked for TikTok.

    Talk to our team Explore the setup

    bigcommerce -> tiktok-offline-eapi :: live

    1. ● bigcommerce → tiktok.eapi :: live
    2. > read closed_deals rows=11,046
    3. hash sha256(email,phone) consent=filtered
    4. route tiktok deliver
    5. ✓ delivered · 8,947 matched

    WHAT THIS ENABLES

    BigCommerce to TikTok Offline Events API

    TikTok Offline Events API for BigCommerce: Signals sends register and phone sales so offline joins TikTok's web optimization straight from your BigCommerce orders, hashed and consent-screened as orders complete.

    • Offline and in-store sales from your BigCommerce orders activated for TikTok, as Signals sends register and phone sales so offline joins TikTok's web optimization.
    • Counter sales deduped against any TikTok web event for the same buyer, drawn from your BigCommerce orders by merchants running BigCommerce.
    WHAT FLOWS WHERE

    The click, the conversion, and the credit.

    The conversion happens off TikTok, away from any pixel. Here is how BigCommerce closes the loop.

    TikTok credits the campaign that sourced the conversion conversion happens off-platform Ad click on TikTok B Order sync recorded in BigCommerce S Signals hash · dedupe Offline Events API delivered · credited
    WHO THIS IS FOR

    Built for the teams that own the number.

    Brands whose TikTok conversions finish at a till, not a checkout, with the records already in BigCommerce orders, customers, and catalog.

    Merchants running BigCommerce activating TikTok's Offline Events API straight from BigCommerce orders.

    HOW DATAHASH SETS IT UP

    From kickoff to verified events.

    1. Connect

      Scoped API access to BigCommerce, reading only your BigCommerce orders to feed TikTok's Offline Events API, sized for web-to-offline deduplication.

    2. Map

      Signals reads your BigCommerce orders, and its columns map to TikTok's Offline Events API in the visual mapper, hashed and checked for web-to-offline deduplication.

    3. Deliver

      On each run, Signals pulls your BigCommerce orders, sends register and phone sales so offline joins TikTok's web optimization, and sends only the orders that changed, with web-to-offline deduplication in the debugger.

    WHAT YOU GET

    What changes when the CSV goes away.

    Capability Manual CSV upload Datahash
    Reporting Offline sales sit in a separate export, reconciled by hand. Revenue counted in the same Offline eAPI reporting as web conversions.
    Deduplication A re-uploaded file risks counting the same conversion twice. Deduped delivery, so a resent record never counts as a second conversion.
    Match visibility Match quality is a guess until the numbers look off. Match rate reported per upload, tied to the source event set that produced it.
    Effort and latency An analyst exports and uploads on a manual cadence. Server-side and automatic the moment BigCommerce records the event.
    ON THE WIRE

    What Offline eAPI actually receives.

    signals :: bigcommerce.tiktok-offline-eapi :: wire

    1. ● signals :: event payload
    2. > POST /event/track source=bigcommerce.closed_deals
    3. event "CompletePayment" · event_time 1784596147
    4. user.email sha256 "c02fa8…" · user.phone sha256 "6b91dd…"
    5. properties.value 30918 · properties.currency SAR
    6. ✓ accepted · dedupe=event_id
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    FAQ

    Asked on almost every call.

    How often does the BigCommerce TikTok Offline eAPI sync run?

    The pace follows your BigCommerce orders: Signals sends changes from BigCommerce to TikTok as orders complete. Because it sends only the orders that changed, counter sales deduped against any TikTok web event for the same buyer stays current while merchants running BigCommerce keep web-to-offline deduplication in view. Delivery needs no export and no manual upload.

    What match rate should a BigCommerce-sourced TikTok Offline eAPI batch expect?

    Coverage of hashed identifiers across your BigCommerce orders decides it, and merchants running BigCommerce own that inside BigCommerce. A live email or phone matches into TikTok; neither, and it will not. First-run feedback flags web-to-offline deduplication, which merchants running BigCommerce then raise inside your BigCommerce orders.

    NEXT STEP

    BigCommerce to TikTok Offline eAPI, in production this week.

    Talk to our team All BigCommerce use cases