CONNECTIONS / Salesforce Commerce Cloud / Commerce Cloud to OpenAI Offline CAPI
Your Commerce Cloud orders, wired to OpenAI's Offline Conversions API.
Connect Commerce Cloud and point Signals at your Commerce Cloud orders; it reports downstream revenue as OpenAI's conversion measurement comes online as orders complete, hashed and consent-checked for OpenAI.
- ● commerce cloud → openai.capi :: live
- > read closed_deals rows=47,092
- hash sha256(email,phone) consent=filtered
- route openai deliver
- ✓ delivered · 37,203 matched
WHAT THIS ENABLES
Commerce Cloud to OpenAI Offline CAPI
Commerce Cloud to OpenAI Offline CAPI: Signals reads your Commerce Cloud orders and reports downstream revenue as OpenAI's conversion measurement comes online, hashed and consent-checked as orders complete.
- Offline and in-store sales from your Commerce Cloud orders activated for OpenAI, as Signals reports downstream revenue as OpenAI's conversion measurement comes online.
- A revenue feed ready the moment OpenAI's offline measurement expands, drawn from your Commerce Cloud orders by enterprise retailers on Salesforce Commerce Cloud.
The click, the conversion, and the credit.
The conversion happens off OpenAI, away from any pixel. Here is how Salesforce Commerce Cloud closes the loop.
Built for the teams that own the number.
Enterprise retailers on Salesforce Commerce Cloud activating OpenAI's Offline Conversions API straight from Commerce Cloud orders.
From kickoff to verified events.
-
Connect
Scoped API access to Commerce Cloud, reading only your Commerce Cloud orders to feed OpenAI's Offline Conversions API, sized for the emerging OpenAI ad surface.
-
Map
Signals reads your Commerce Cloud orders, and its columns map to OpenAI's Offline Conversions API in the visual mapper, hashed and checked for the emerging OpenAI ad surface.
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Deliver
On each run, Signals pulls your Commerce Cloud orders, reports downstream revenue as OpenAI's conversion measurement comes online, and sends only the orders that changed, with the emerging OpenAI ad surface in the debugger.
What changes when the CSV goes away.
| Capability | Manual CSV upload | Datahash |
|---|---|---|
| Reporting | Offline sales sit in a separate export, reconciled by hand. | Revenue counted in the same Offline CAPI reporting as web conversions. |
| Deduplication | A re-uploaded file risks counting the same conversion twice. | Deduped delivery, so a resent record never counts as a second conversion. |
| Match visibility | Match quality is a guess until the numbers look off. | Match rate reported per upload, tied to the source event set that produced it. |
| Effort and latency | An analyst exports and uploads on a manual cadence. | Server-side and automatic the moment Salesforce Commerce Cloud records the event. |
What Offline CAPI actually receives.
- ● signals :: event payload
- > POST /offline_conversions source=sfcc.closed_deals
- event_name "Purchase" · event_time 1784157149
- em sha256 "2b9d64…" · value 20643 · currency USD
- ✓ accepted · row_status delivered
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How often does the Commerce Cloud OpenAI Offline CAPI sync run?
The pace follows your Commerce Cloud orders: Signals sends changes from Commerce Cloud to OpenAI as orders complete. Because it sends only the orders that changed, a revenue feed ready the moment OpenAI's offline measurement expands stays current while enterprise retailers on Salesforce Commerce Cloud keep the emerging OpenAI ad surface in view. Delivery needs no export and no manual upload.
What match rate should a Commerce Cloud-sourced OpenAI Offline CAPI batch expect?
Coverage of hashed identifiers across your Commerce Cloud orders decides it, and enterprise retailers on Salesforce Commerce Cloud own that inside Commerce Cloud. A live email or phone matches into OpenAI; neither, and it will not. First-run feedback flags the emerging OpenAI ad surface, which enterprise retailers on Salesforce Commerce Cloud then raise inside your Commerce Cloud orders.
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